Shipping Policy

Thank you for using our services. This Shipping Policy applies to all orders placed through the official website of Scallop Properties LLC.

In special circumstances (such as natural disasters, severe weather, or peak logistics periods), international shipping may experience delays.

For order tracking or delivery assistance, please contact us:

Customer Service Email:
felipedamille196@gmail.com

1. Shipping Regions

We currently ship to the following European countries/regions:

Spain, Portugal, Poland, Czech Republic, Slovakia, Slovenia, Bulgaria, Greece, Romania, Austria, Italy, Croatia, Estonia, Lithuania, Latvia, and Germany.

Note:
In some countries or regions, additional customs fees may apply depending on local regulations. If applicable, such fees are the responsibility of the recipient.

2. Processing & Shipping Time

• Order processing time: 3–5 business days (Monday to Friday, excluding holidays)

• Shipping time: 5–8 business days

• Estimated total delivery time: 5–13 business days (for reference only; actual delivery times may vary by region)

The above timeframes are estimates only and do not constitute a guaranteed delivery commitment.

3. Shipping Method & Carrier

• Shipping cost: Free shipping

• Carriers: UPS / FedEx or equivalent international logistics providers

Order tracking:

• A tracking number will be provided after shipment

• Tracking information is usually updated within 48–72 hours

• If tracking information is unavailable, please contact customer service for assistance

4. Shipping Delays

Delays may occur due to:

• Severe weather or natural disasters

• International logistics peak seasons

• Customs clearance delays

• Carrier operational changes or force majeure events

If your order has not arrived within the expected timeframe, please contact us and we will assist in tracking your shipment.

5. Order Cancellation & Changes

• Before shipment: Orders may be canceled or modified

• After shipment: Orders cannot be canceled or modified

If a customer refuses delivery of a shipped order, the package will be processed as a return once received, and shipping fees may be deducted where applicable.

Please ensure that your shipping information is correct before placing an order.

6. Taxes & Customs Duties

In most cases, product prices include applicable taxes.

However, in some countries, import duties or additional customs fees may be charged according to local regulations. These fees are the responsibility of the recipient.

The Company has no control over changes in customs policies and recommends that customers review local regulations before placing an order.

7. Contact Information

If you have any questions regarding this Shipping Policy or your order, please contact us:

Customer Service Email:
felipedamille196@gmail.com